Abacus Row sales are final. We do not accept returns or offer refunds. We may offer exchanges under limited circumstances. If an item is damaged as a result of quality or craftsmanship, customers must e-mail their concern within 14 days of receiving items for an exchange. Items mailed back for exchange must be unworn, undamaged, and in their original packaging. Abacus Row reserves the right to refuse any exchange where the product returned is not in its original condition. The customer is responsible for all shipping charges.
If you encounter an issue with your purchase please reach out at email@example.com.
A NOTE ABOUT OUR POLICY
Hi there! Thank you for taking the time to look into our policy on returns and exchanges. It’s probably safe to assume that you’re interested in reading this because you might want to return an item you are currently looking to purchase or that you recently purchased. Your reason for considering a return may be one of a number of reasons. Please let us help answer or resolve any concern that you may have so that you can feel good about your order. We encourage you to e-mail us (firstname.lastname@example.org) if you have any questions, we’re good at solving problems so let us assist you through any challenge you’re experiencing that is a result of shopping with us online.
Below we’ve outlined a few scenarios that might prompt interest in a return and offer recommendations on how to avoid the problem in the first place and how we handle the problem if it’s already a reality.
Oh no, I ordered the wrong size bracelet!
If you’ve never shopped with us in person, you probably don’t know what size bracelet will fit you best. We have included a brief paragraph on each bracelet product page to help you figure out what size we recommend for you. But what if you didn’t see this and ordered the wrong size or maybe you ordered the bracelet for someone else and just got it wrong. In such case, we are happy to provide you with an exchange for a different size. Please e-mail us and we’ll take care of you.
Oh no, I don’t like the color of the piece I selected.
We recommend thinking ahead about how you would style this piece of jewelry and which color best suits the way you envision wearing this piece. We do our best to portray the colors in our jewelry as accurately as possible to avoid any surprises when you open up your shipment. If you know what color you want and like what you see online, we should be able to avoid this problem. We understand, however, that you may just have a change of heart and decide that instead of going with a bold color you’d prefer something more neutral. Or maybe you purchased a gift for your girlfriend and she would prefer a different color. We know that color is a particular thing so we can offer a one-time exchange for that particular item. Please e-mail us to see what colors we can offer as an exchange.
Oh no, I just purchased this item and it just broke!
If your recently purchased jewelry from us happens to break on you, please e-mail us! While we believe all jewelry should be handled with care, our jewelry should not just fall apart on you. These pieces are delicate in appearance but are well made products that can withstand regular wear. (Please note, however, that silk cord is a major component of our jewelry. This natural fiber will wear down after very extensive wear. We offer restringing services on all of our products). Our jewelry will not withstand abuse and we will not take responsibility for jewelry damaged as a result of rough handling. Either way, if you experience an issue with one of our pieces, e-mail us so we can replace the item or provide options for repairing your jewelry.
Oh, I’m just not that into it.
Please consider your purchase carefully. We put a lot of effort into providing product details and images of our jewelry so that you can make an informed decision before placing your order. We do not accept returns and we do not accommodate exchanges for different products. To understand why this is our policy, keep reading.
You’re probably happy to know that we can offer exchanges under certain circumstances but still disappointed that we don’t offer any returns. Let us explain why. We are a small business, a very small business that makes many of our products to order. We typically don’t make a product until someone orders it. So when you place an order, we’re making it specifically for you. Each time that we accommodate an exchange, we are taking the time to make another product for you. We have made the decision to limit exchanges and we choose not to accept returns because it is simply not cost effective for our operation. Our time is limited and we handle nearly all aspects of our business ourselves. To keep up with orders and to still set aside enough time needed to maintain our business, work on new collections and directions for our brand this is the only feasible choice.
We believe deeply in the quality of our products and know that our products are better in real life than they appear online. So if you’re reluctant to purchase something that you have yet to see in person, we think it’s safe to say that if you’re drawn to it online then you will not be disappointed when you received the product in the mail.
Thank you for taking the time to read about our policy and our business. We hope it offers answers to your questions and improves your online shopping experience with us. As always, please reach out if you have any lingering questions. We’re here for you!